Link Financial Management

Link Financial Outsourcing is a renowned provider of outsourced loan management and servicing solutions, and a proud member of the Link Financial Group. Since 1998, we have been delivering top-tier services to European financial institutions, managing over 4.5 million individual and business accounts across nine European countries. Our expertise lies in managing a broad spectrum of credit lines, including credit cards, consumer loans, mortgages, student loans, auto finance, utility receivables, and equipment lease agreements.

Market Recognition

The industry recognises Link Financial Outsourcing as a leading service provider. Standard and Poor's rates our Special Servicing division as "Strong" and our Primary Servicing division as "Above Average". This testifies to our unwavering commitment to providing best-in-class services to our clients.

State-of-the-Art Systems and Customer-Centric Approach

Our team excels in the use of state-of-the-art systems and customer service methodologies, allowing us to gain a deep understanding of our customers' unique needs and tailor our approach accordingly. We continuously strive to enhance service processes and customer-company interactions through online payment processing and collection facilities, speech analysis, programmed voice communications, data validation, and decision analytics.

Ethics and Compliance

At Link Financial Outsourcing, ethical conduct is not just a requirement, but a cornerstone of our operations. We are proud to uphold integrity and fairness in all our dealings. Our strong focus on compliance means that we respectfully adhere to the standards and guidelines of several trade associations, including the Credit Services Association, UK Finance, and the Finance and Leasing Association. Link Financial Outsourcing is authorised and regulated by the Financial Conduct Authority.

Our Services

We offer comprehensive loan servicing solutions, backed by robust risk management and state-of-the-art technology. Our core services include:

1. Loan Administration: We manage loan administration for a diverse range of credit lines, ensuring efficient and transparent processing. Our expertise spans credit cards, consumer loans, mortgages, student loans, auto finance, utility receivables, and equipment lease agreements.

2. Primary Servicing: Our specialists handle daily customer interactions, including payment processing, inquiries, and communications, ensuring a seamless experience for your customers.

3. Special Servicing: We excel in managing distressed or delinquent assets, employing a strategic and empathetic approach to recoveries.

4. Customer Contact Management: We deploy multi-channel communication strategies to engage with customers, ensuring effective interactions and positive experiences.

5. Reporting and Analytics: Our advanced reporting and decision analytics tools provide valuable insights, informing strategic decision-making and optimising portfolio performance.

Get in Touch

For more information on our services, please email us at email@linkfinancial.co.uk or call us at +44 (0)3330 145 145. We look forward to working with you and delivering innovative solutions tailored to your needs.